General support
Questions about tool usage, landing pages, or route issues.
hello@useultrapdf.comSupport, trust questions, and direct help
Use this page if you need help with a portal-ready PDF, want to ask a privacy or trust question, or need a clear route to a real contact point.
If you are blocked on file size, scan quality, or getting a document accepted before a deadline, paid help inquiries can start here too.
Privacy and trust questions
Questions related to privacy, processing, or data requests.
hello@useultrapdf.comLegal questions
Terms, compliance, and policy questions.
hello@useultrapdf.comPaid help for upload-ready document prep
If you need a fast assist with PDF size, scan cleanup, or preparing a final submission-ready file, email hello@useultrapdf.com with the workflow and deadline. Scope, timeline, and fit can be handled from there.
How we handle your files
Files you upload are sent over HTTPS to our processing service to complete the requested action. They are automatically deleted from our servers within 1 hour — no manual deletion needed, and no file contents are read, stored long-term, or shared with third parties. For more detail, see our Privacy Policy.